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Quality Control Associate |
| Job Description |
CallStreet provides verbatim transcripts of the companies' publicly held financial conference calls. Transcribers listen to the recorded call and either type every word heard or voice-write every word of the call using sophisticated software. Once transcribing is complete, the file is set for further review and editing. The calls include earnings calls, analyst/shareholder meetings, guidance, sales results, and special/M&A, as well as conferences. Unwavering focus on timeliness and quality makes CallStreet one of the best products in the market. The team also provides upcoming corporate events and important company investor relations’ contact information.
Job Responsibilities
1) Manage and coordinate CallStreet’s data collection processes from external and internal vendors
a. Allocate work among different vendors
b. Schedule work for vendors
c. Calculate payments for external vendors
d. Provide feedback and quality metrics to vendors
e. Resolve vendor complaints and disputes
2) Hire and train new vendors when and if necessary
a. This is particularly relevant to the Editing/Publishing group, which hires many independent contractors to edit and publish transcripts. Other hiring opportunities also could arise in data entry or transcription (especially real-time transcription)
b. Enforce and administer testing and other requirements for new contractors
3) Assist CallStreet’s operations and technical teams in New York in making changes to the software and websites we use to manage the workflow for our vendors
4) Quality Assurance
a. Handle a variety of tasks to maintain and improve the quality of our product
i. For Data Entry, this means developing an expertise to recognize event types and to proofread entered items to properly adjudicate and validate events
ii. For Transcription this means monitoring Live, eXpress and Standard format transcripts to make sure the products meet our standards. Take immediate appropriate action when quality falls short of expectations
5) For Editing/Publishing this means auditing transcripts to make sure they have been edited and/or published properly. |
| Desired Profile |
•Ability to implement processes effectively
•Good communication skills for leading the teams and to align teams with client deliverables
•Excellent written skills – ability to prepare reports
•Willingness to work in U.S. shifts
•Good at MS applications (Excel, Word & Power Point)
•Should posses excellent feedback skills
•Excellent transcription skills
•Flexibility to work in shifts and if required should be willing to extend their shift if it is a business requirement.
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| Minimum Experience |
4 years |
| Maximum Experience |
6 years |
| Industry Type |
IT-Software/ Software Services |
| Functional Area |
IT- Software |
| Location |
Hyderabad |
| Education |
Not mentioned |
| Job Keywords |
Quality Control Associate
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| Job Posted on |
17/June/2011 |
Contact Information |
| Name |
FactSet Research Systems Inc |
| Email |
info@assignmentsabroad.com |
| Telephone |
+1.203.810.1000, |
| Website |
www.factset.com |
| Address |
601 Merritt 7
3rd Floor
Norwalk, CT 06851
Connecticut |
